Non-Traded REIT Property Management Services
Working with Investors to Drive Long Term Asset Value
CXRE provides top-tier commercial real estate management solutions for Non-Traded REITs and their investors nationwide. Through our extensive network of centralized offices, we help asset managers fully realize their REITs asset value. We execute this strategy by maximizing facility financial performance, creating a culture of remarkable client service and effectively managing tenant relations. By performing facility maintenance services in-house, we control the various levels of occupant interaction in a way which is quite unique to our industry. Asset managers can trust us because we control our own service delivery model – as opposed to trusting a third-party’s service delivery.
Our team of commercial portfolio property management experts provide our clients with the unique benefit of having an in-house team of compliance, technical and engineering professionals at their disposal. CXRE enables our client asset managers’ facilities to realize their unmet financial potential while reducing or eliminating tenant turnover.
Because we are able to self-perform the entire range of facility services, we don’t need to charge the typical 1-3% of gross in property management fees. Instead, we refund these fees to the asset owner, who often see their 7% cap rate increase to a 9-10% cap rate immediately. We often will even price-match the facilities services contracts so that there is no change to CAM budget. Our clients receive top-tier services wrapped in a wealth of resources to maximize facility financial performance.
Our team of commercial property management experts provide our clients with the unique benefit of having an in-house team of compliance, technical and engineering professionals at their disposal. CXRE enables our client facilities to realize their unmet potential while reducing or eliminating tenant turnover.
Quick Facts About Our Capabilities
PROACTIVE PROPERTY MANAGEMENT SERVICES
We maximize facility performance through disciplined actions, remarkable client service and proactive engagement with stakeholders.
FULL PROPERTY MANAGEMENT
We provide complete lease administration, asset financial management services, build-out project management, facility maintenance services and stakeholder reporting services.
Case Study: Why a Publically Traded Company Placed 160 Facilities with CXRE
The Problem: Multiple Facility Maintenance Vendors
In 2006, Consolidated Communications was struggling with managing their portfolio of 160 facilities across 50 cities. These facilities comprised 1,200,000 square feet of office, training, data center and mechanical areas spread across 250 miles. They struggled to find a single vendor who could maintain all the buildings which were in both city and rural areas, so they used multiple local vendors. This resulted in unsatisfactory conditions and high charges. By consolidating commercial real estate vendors across the entire portfolio of facilities, the client procurement team felt added value could be unlocked. If only they could find a trusted partner with the logistical skills necessary to execute such a complex project.
The Solution: Single Source Facility Maintenance and Management
Consolidated Communications turned to CXRE’s Omega Group for a solution to manage all 160 facilities. CXRE began services at all 160 buildings on the same day and performed exceptionally well, according to the client’s real estate manager. Consolidated Communications saved approximately $360,000 over the first 3 years by switching to CXRE while also receiving far superior service. Client staff was provided real time, even in 2006, photo inspections of all 160 locations – saving them additional travel time to inspection asset conditions.
CXRE® focuses client resources on providing operationally efficient services. Efficiency is doing only the right things.
CXRE® has been the leader in doing things right through innovative business modeling, reporting and asset maximization.
CXRE® sends our property managers to be trained in remarkable client service at AAA Five Star Resorts.
Case Study: How we saved our client $3 Million
The Problem: LEED Lease Violations by Property Manager
In early 2008, Panatonni contacted CXRE because they suspected their property management company (the largest property manager in the USA and publically traded) and its facility maintenance (also the largest in the USA and publically traded) were not meeting sustainability requirements within the lease provisions. The tenants of the 90% occupied facilities were preparing a clawback process over LEED lease provisions which were not followed by the property management company. CXRE conducted an audit of the 300,000 square feet of LEED facilities and presented our reports to the asset owner. Within 30 days, the original property manager and their facility vendor were removed from the property assignment by the asset owner.
The Solution: Structured Process to LEED Lease Compliance
Once again, the asset owner tapped CXRE’s portfolio of services to bring the facility back within expectations and to interface with the tenants. CXRE began a 6 month process to bring the building back into compliance with LEED and basic EnergyStar standards while working with the tenants to assure them of LEED lease compliance. CXRE provided LEED-compliant facility management services for the owner from 2008-2011 when the asset was disposed to another owner. During this period, we saved the asset owner approximately $450,000 in lease clawbacks by reducing the LEED lease claims of the tenants. In addition, we created an additional $3,000,000 in asset value protection by maintaining tenant satisfaction levels for renewals and increased EnergyStar performance.